Return and Refund Policy

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A transfer from one tour package to another, prior to the departure of the originally booked tour will be treated as a cancellation on that tour, thereby attracting the cancellation charges as stated hereunder and a fresh booking on another. Incase of tour bookings made on promotional offers which may or may not have expired no such offer shall be extended or similar benefits be given incase of changing the tour package.

Any cancellations of tour by the Client shall be subject to cancellation charges with GST as tour bookings are made well in advance to provide best facilities to clients on earmarked dates tour dates. All cancellations must be made in writing at the Registered Office address of Green Wings Tours Transworld Private Limited and /or via email.

If the Booking Form has been signed (Physically / Digitally) for more than one person then unless the name of the person cancelling is specifically mentioned , it shall be assumed that the communication signed by such signatory / s is a valid communication for cancellation for all such persons mentioned in the form .The Company shall not be responsible for any confusion on the client’s part for the same.

The Notice period for cancellation of tour shall commence only when the written request reaches the Company officials at its office in Ahmedabad on working days within office time at the details listed above mentioned. If it reached after office hours the next shall be considered as date of receipt.

The Client shall bear 100% cancellation charges as per applicable cancellation policy of package.

In case of Non Refundable Component of the Tour Cost / Travel Related services booked, Company shall levy charges accordingly with applicable taxes.

Cancellation Charges as per Cancellation Policy mentioned in Package.

1) For all third party products such as cruise holiday, flights, bus and train tickets, 5 Star hotels, services during trade fair period, festival period, the rules relating to payment terms, cancellation and the cancellation schedule prescribed by the concerned third party service provider shall apply; in addition to which the Company shall charge applicable amount per person as service and communication charges

2) GST shall be applicable on all mentioned charges including cancellation charges, the remaining balance amount shall be refunded.

3) GST is subject to change as per directions of Government of India which shall be made effective immediately by the Company. The Company shall not be responsible to inform the client the change of GST. Visa Fees, Airline Fare or any such are also subject to change.

4) The Booking Form or any other communication once signed by one or more person by such signatories shall be treated as valid communication for cancellation for all such person mentioned in the form assuming full responsibility. The period of notice of cancellation shall commence on the date/day the written request reaches the Company at its office in Ahmedabad via post / mail on working days within office office hours. Incase the notice for cancellation reached after office, it shall become effective from the next working day.

5) The Company shall not be liable / responsible to pay any compensation, interest or damages the client irrespective of the reason behing cancellation including but not limited to illness, death, court orders, non-availability of travel documents etc.

6) The Company reserves the right to cancel any tour prior to departure without assigning any reason and all monies paid by client shall be refunded in Indian Rupees without any interest only after deducting the actual expenses incurred by us on your booking like visa, insurance premium, ticket cancellation charges, administrative charges and other overheads expenses etc. as applicable from time to time and case to case, but no compensation and / or interest are payable

7) Cancellation is effective only from the time the written request reaches the Company at its office on working days within office hours at its office as above, wherein it shall be deemed to have cancelled the tour even if no cancellation notice is issued by you:

(i) In case of visa rejection, it is treated as a deemed cancelation on the date of intimation of visa rejection.

(ii) If the Client fails to pay the tour cost in time as mentioned in the Payment Rules or if Client commits any other default in relation to the booking, the Company may treat such failure or default as a cancellation of the booking by Client. In such case, the cancellation charges along with GST shall be computed with reference to the date on which the Company issues a notice of cancellation to the Client;

(iii) If the Client fails payment or commits other default, no notice of cancellation shall be issued by the Company, the booking shall be deemed to have been cancelled by Client and terms cancellation shall apply.

8) The Client is bound make payments on time regardless whether or not the Company has given remainders for the same .

9) The Client expressly agrees to abide by the foregoing terms and conditions.

Refunds (If any) for amendments and / or cancellations will be paid directly to Client for bookings made directly with the Company's office. For bookings routed through Preferred Sales Agent (PSA) or Clients Travel Agent, the refunds will be routed through them. It would take at least 30 days to process refunds. There is no refunds payable for any unutilized services (e.g. Meals, Entrance Fees, Optional Tour, Hotel, Sightseeing etc.) In case of Outstanding amount against any other services, refund will be adjusted against the same and balance if any shall be refunded.

Any request for deviation i.e traveling early or coming back late from the tour package is should be given in writing by the Client before booking completion. The deviation request will be subject to availability and payment for the same does not guarantee the date requested. The Company shall not reserve a seat for the same. The Client shall be liable to pay applicable amount per person per deviation request.