Terms & Conditions

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A. 'Client' means the Person / Persons in whose name or on whose behalf the booking is made.

B. 'Company' means Green Wings Tours

C. 'Independent Contractors' means Hotelier/ Hotel owner, Owner of any airlines or shipping company or Railway, Cruise / Ferry boat owner / Operator, Coach owner Operator, Restaurant, Sightseeing or any other person or organization who has been selected by the company to render services to the client.

D. 'Tour Cost' means the amount in the Total Tour Cost column in the Booking form overleaf including Rupees payments and Foreign Exchange payments with applicable Government Taxes.

E. 'Brochure' means any document or email in any form which gives information and details about the about the tour such as itinerary, activities or details of third party.

 All information given in this brochure/itinerary/website is time specific to the date of brochure publication. The Company reserves the right to change any brochure/itinerary information before or after your booking the tour due any event beyond our control. In case the Company becomes aware of any change sufficiently in advance, it will notify the client at the time of booking, otherwise its Tour Manager or Local representative will inform the client of the changes. If there are reasons beyond for control, where all the hotels are fully booked, it may be necessary for client s to stay in hotels, other than mentioned or in other cities. 

The menus for the tour are pre-set which do not include drinks . The Company reserves the right to change a meal plan. The Company does not process/offer a special meal or a special diet . In case any special requests for room allocation, diet consideration on tour / cruise etc. are made in writing at the time of booking, reasonable effort shall be made to ensure that they are honoured.

Rules: As per the government regulations, every guest above the 18 years has to carry a valid Photo ID. The identification proofs are Drivers License, Voters Card, Passport and Ration Card. Without valid ID, guests will not be allowed to check in. Green Wings Tours will not be responsible for the check-in denied by the hotel due to the above mentioned reason.
 

The primary guest checking-in to the hotel must be minimum 18 years old. Children accompanying adults may be between 1 and 12 years.
 

Confirmation of Booking: Please note that it takes minimum of 4 to 8 working hours to confirm a reservation at the hotel for same day check-ins.
 

Rooms: We have taken care to select hotels which are comfortable. Most of the rooms have private bath or shower. The hotels will either be those shown in the itinerary or of the same category.
 

Since the rooms may be comparatively small, we would recommend only 3 persons in one room for your own comfort. Triple rooms are usually no larger than twin rooms and the third bed is often a rollaway cot put in a twin room for the night.
 

All baggage and personal effects are at all times and under all circumstances at your responsibility. We will not be responsible or liable in case of loss of such items from the hotel. Any damages caused to the hotel rooms during your stay, shall be payable by you, and the company will not be liable for the same.
 

All Double occupancy rooms will have either joint double beds or separate two beds. We do not guarantee any particular type of Beds arrangements, since that totally depends on Hotels. For a family or group of friends, we cannot guarantee adjacent rooms.
 

Extras: Charges for extra bed, child, food and other facilities which are not mentioned in booking may vary as per the hotel. If an extra bed is included in your booking, you may be provided with a folding cot or a mattress as an extra bed (depends on hotel).
 

General Check-in: Generally, check in time of a hotel is 2 PM and check out time is 12 PM. However, you are advised to confirm the same directly from the concerned hotel about early check-in or late checkout.
 

Tariff: The room tariff is inclusive of all taxes but the amount paid does not include charges for any additional services and facilities (such as room service, mini bar, snacks or telephone calls, unless specifically mentioned). These services will be charged at the time of check-out.
 

Accommodation: If the hotel denies accommodation to the guests posing as a 'couple' on not providing suitable I’d proof, Green Wings Tours will not be responsible for this condition and won’t provide any refund for such bookings.
 

The hotel reserves the right to decline accommodation to localities/city residents. Green Wings Tours will not be responsible for any check-in declined by the hotel or any refunds due to the above mentioned reason.
 

Modifications: For any modifications, users have to pay applicable cancellation/modification charges. Modified bookings will be subject to availability and may depend on the booking policy of the hotel. The cancellation/modification charges are standard and any waiver is on the discretion of hotel.
 

Cancellations: In case of the cancellation or modification, any discount given on the actual booking amount will be forfeited in the event of cancellation or modification.
 

For any query or clarification, please contact us on our customer care number.

 · Green Wings Tours Service Fee is charged per passenger in addition to airline fee, as applicable.

· Green Wings Tours is not liable to provide information on any change in flight schedules, cancellation, status of airline/hotel etc.

· The airline fee shown above are indicative figures based on their fare rule, which is subject to change, e.g. fluctuation in currency conversion rates. Green Wings Tours does not guarantee the accuracy of the airline information.

· We would recommend that you reschedule/cancel your tickets at least 72 hours prior to the flight departure.

· Green Wings Tours service fee of 3% on total ticket amount is over and above the airline cancellation fee.

· Please note that online rescheduling / cancellation of flights is not available - kindly contact us on the customer care number for the same.

· For any query or clarification, please contact us on our customer care number.

Please refer few of Important Notes for Flights:
 

Booking:

· Your booking is non transferable and name of passenger cannot be changed.

· Use Booking Reference/Ticket number for all communication you have directly with the airline about this booking.

· Your ticket number serves as confirmation of your ticket status.

· If you face any error at that time of issue ticket, refund follow up regarding cancelled ticket by you, or any date change or flight changes contact Green Wings Tours Help Center.

• Green Wings Tours Support      Detail: info@greenwingstours.com / Contact No: +91 7778964797

· When will I get my E-Ticket: Your E-Ticket will be emailed to the email address provided at the time of booking. You can take also print E-Tickets from Your Member Login.

· FAQ: You will get your Member Login and Password on provided email Id at the time of Ticket issuance.

· If you are booking multiple ticket itinerary you may need to check in your baggage again at stopover city.

· Baggage allowance may vary during your itinerary, it is recommended to carry minimum allowed baggage.

The Company may often operate more than one coach per departure date. For the comfort and convenience of its passengers, the Company may amend the itinerary including the flight routing. The Company shall update the Client of these amendments (written/email/oral), prior to the start of the tour or on tour. In the event that a Client misses on any part of the sightseeing tour or any such tour due to delay on his/her/their part, he/she/they will not be entitled to claim refund of the same.

The signing (Physically / Digitally) of the Booking Form by the Client or by their travel agent/PSA (preferred sales agent) on behalf of the client, shall mean acceptance in totality of the Terms and Conditions contained herein by the Client/s. Any variation, addition, amplification or waiver of any stipulation, representation, term or condition set forth in this Brochure by anyone other than the Company itself shall be of no consequence. The Company reserves the right to decline to register any person/s for any Tour or to cancel their registration without assigning any reason to do so.

The Minimum Booking deposit amount per person - as mentioned in package at the date of booking and the remaining payment should be made as per payment policy of the tour. PAN Card copy will be required when payments amounting Rs 25000/- or above are made in cash.

 For booking tours for international and domestic destinations: The following documentation is required:

a. Physically / Digitally signed booking form by the lead traveller.
b. Physically / Digitally signed terms and conditions form by the lead traveller.
c. Copy of your PAN Card & Passport must be submitted at the time of booking.
d. It is mandatory that Client name on the PAN card copy must match with the name on your Passport.
e. In case the Tour Cost is paid by any third person on behalf of you, then copy of PAN of such third person as well as copy of your PAN card has to be submitted at the time of making payment and/or Booking the tour, whichever is earlier and at any other time as and when required by us.
f. Final documents and tickets shall be issued only after entire payment for the tour is received.